Orders

Why is my order delayed?

Due to an influx of orders, you may experience shipping delays

What if the item I want is out of stock?

During our sale, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!

I have a tracking number, but my order shows no movement. When will I get it?

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process

Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly

How do I track my order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed.

Why is my credit/debit card not being accepted?

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

Can I change my address after my order has been placed?

Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Can I change my payment method after the order is placed?

Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.

I accidentally entered the wrong apartment number. Can I change it after the order has been placed?

Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Can I pick up my order instead of having it shipped?

Unfortunately we are not currently offering curbside pick-up, but this policy might change in the future
Samples

Does lush.com offer samples?

We have temporarily halted the online sample program to review it and make necessary changes. Learn More.

Products

Are your products gluten-free?

All of our products do not contain gluten. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that our raw ingredients and materials came into contact with gluten-containing ingredients before they arrived at our facilities. Transparency is important to us, and you can find a list of the ingredients for every product on our website and on its packaging 

Are your products nut-free?

Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on our website and on its packaging

Are your products fragrance-free?

Scent is such an important part of our identity, something that makes us who we are. We do make 'essential oil-free' versions of most all of our different types of products, but even those products may have a subtle aroma due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly 'fragrance-free', we would have to introduce synthetics, which is not the direction that our company wishes to take at this time

How should I store my packaging-free products?

We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any soap dish, tray, airtight container, a glass jar or tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it

General

Do you offer exclusive discount codes or other promotions?

We very rarely offer discounts codes. Instead, we prefer to run sitewide sales, promotions and fundraisers. And when we do, we keep them open to all rather than requiring a special code.

Are there any wholesale opportunities with SUDS?

SUDS is a privately owned and operated company within North America and we not only wholesale all of our products, we also offer formulary and private label services for any brands or shops looking to launch their own line of products

Email us to find out more!

Press Inquiries

Members of the media can contact us through our website